The management of aged A/R continues to grow as a strategy among for-profit, not-for-profit, and faith-based hospitals as providers seek a profitable, compliant, and sensible solution to their revenue cycle challenges. Capio has managed patient portfolios for more than 750 hospitals, as well as physician groups and other health care providers. These portfolios represent more than 38 million accounts with a face value of $32 billion.
Capio’s model is built for high volume engagements and economies of scale. In general, we look at $50 million in annual uncollectible receivables as a minimum threshold, though there are exceptions to this rule. A more useful gauge is gross revenue; hospitals or hospital systems generating at least $1 billion in gross revenue can benefit greatly from our program. Capio has no limit on how large a portfolio we can or will acquire.
Yes. We’ve included several client endorsement comments on our site; however, we have not included the organization names to ensure our clients’ privacy. If you would like full versions of these endorsements, please contact us.
With Capio, the impact of liquidating these receivables will be no different than the impact of using contingency third party agencies to recover delinquent patient accounts receivable. In fact, many clients say this practice creates an expectation of payment within their patient base and enhances performance. Capio recognizes the important role that hospitals, clinics, and physicians play in local communities, and conducts its business with the highest degree of professionalism and respect for clients and their patients.
We use similar efforts practiced by traditional contingency third party agencies, and our clients think of Capio as a healthcare asset management agency that pays them upfront. We’d be happy to answer specific questions during our due diligence process. Careful due diligence helps us better understand an organization’s unique needs and ensures we tailor acquisition efforts to meet with a client’s expectations before formalizing a relationship.
We do not resell accounts and strongly recommend healthcare providers who are concerned about patient and community relations make a no-resale provision a non-negotiable part of their business agreement with any Partners.
The majority of our account servicing is handled in two in-house call centers located in Sherman, TX (outside of Dallas). We also use several specialty and benchmark agency partners, informing our clients of such outsourcing arrangements prior to placement. We want all outside partners to meet not only our standards—but our clients’ standards as well.
To start the evaluation process, Capio will need to attain some initial information. Please contact us and one of our team members will be happy to walk you through this process. Capio will provide a proposal within two weeks of receiving this information.
Capio eliminates healthcare debt for patients who qualify for financial hardship. We have engaged a dedicated Patient Advocacy Team that works directly with consumers to assist them in resolving their accounts and to determine if they are a candidate for debt forgiveness.
In 2020 Capio forgave almost $60 million in patient debt, and has forgiven over $356 million since 2008.